Our goal is customer satisfaction. If, for any reason, you are dissatisfied with your purchase, please reach out and we will find a way to make it right.
Refunds and returns
Because every Art That Bites product is custom made-to-order specifically for you, we don’t accept returns or exchanges for buyer’s remorse. That said, your satisfaction is our priority — if there’s a quality issue with your order, we’ll make it right.
You can request a replacement or refund within 14 days of delivery if your item arrives:
- Damaged in transit
- Defective (printing errors, stitching issues, etc.)
- Incorrect (wrong design, wrong size, wrong color)
To request a replacement or refund, contact us through our Contact page within 14 days of delivery and include your order number, a clear photo of the issue, and a brief description of what went wrong. Once we’ve reviewed it, we’ll arrange a replacement at no additional cost or issue a full refund — your choice. You usually don’t need to ship the original item back unless we specifically ask.
Sizing: Please review the size guide on each product page carefully before ordering. Because items are custom made, we can’t accept returns for sizing issues unless the product was incorrectly produced. If you’re between sizes, we recommend sizing up.
Cancellations: Orders can be cancelled within 24 hours of placement if production hasn’t started yet. Once production begins, the order is final. Reach out via the Contact page if you need to cancel.
Shipping
All Art That Bites products are custom made-to-order through our print-on-demand partner. Each piece is created just for you after you place your order — nothing sits in a warehouse — which means your order’s journey has two parts: production, then shipping.
Total delivery window: 10–14 business days from the day you place your order. This includes roughly 2–5 business days for production and 5–9 business days for shipping (US orders).
Shipping rates are calculated at checkout based on your address and the size of your order. International shipping is available — rates and delivery times vary by destination, and any customs fees are the responsibility of the buyer.
You’ll receive a tracking link by email as soon as your order ships. If you haven’t received your order within 14 business days, please get in touch via our contact page and we’ll sort it out.
Privacy
At Art That Bites, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when visiting our website or making a purchase.
Information We Collect: We may collect personal information such as your name, email address, shipping address, and payment details when you place an order on our website. This information is necessary to process and fulfill your order.
How We Use Your Information: We use the information we collect solely for the purpose of processing and delivering your order. We do not sell, trade, or rent your personal information to third parties for marketing or any other purposes.
Data Security: We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of data transmission or storage is 100% secure.
Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve the functionality of our site. You can disable cookies in your browser settings if you prefer.
Third-Party Links: Our website may contain links to third-party websites or services that are not owned or controlled by Art That Bites. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies.
Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.
Contact Us: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at emily@gptpromptgenie.org
By using our website and providing your personal information, you consent to the practices described in this Privacy Policy.